Welcome to HM Distributors. By accessing or placing an order through https://hmdistributors.com.au, you agree to be bound by the following terms and conditions, in compliance with Australian Consumer Law (ACL).

1. Eligibility
You must be a registered business with an ABN to purchase from us. All customers must comply with relevant state and federal regulations.

2. Orders & Payments

  • Orders must be placed before the cut-off time to ensure delivery on the designated delivery day.
  • Payment methods: Direct Bank Transfer, Invoice (7-day terms), or Cash on Delivery.
  • Invoices are due within 7 days of issue unless otherwise agreed.

3. Pricing & Availability
All prices are wholesale, GST inclusive. Product availability is subject to change without notice. Errors in pricing may be corrected at our discretion.

4. Delivery

  • Delivery occurs weekly on designated days.
  • Orders must meet the cut-off time for inclusion in the weekly delivery cycle.
  • We are not liable for delays outside our control.

5. Sales Agent Policy
Sales agents may place orders on behalf of shops and access account/order history. All agents act in good faith and maintain confidentiality.

6. Liability
We are not liable for indirect losses, including loss of business or profits, arising from product delays or defects beyond our control.

7. Changes to Terms
We reserve the right to update these terms at any time. Continued use of the website means you accept these updates.

Returns & Refund Policy

We aim to ensure that all products reach our clients in the best condition. In line with Australian Consumer Law:

1. Faulty or Damaged Goods
Notify us within 24 hours of delivery if goods are damaged or faulty. Evidence may be required. We will offer a replacement, refund, or credit.

2. Incorrect Orders
If you receive an incorrect item, contact us within 48 hours. We will arrange a return and resend the correct item or issue credit.

3. Change of Mind
As a wholesale business, we do not accept returns for change of mind.

4. Process
To request a return, contact sales@hmdistributors.com.au with your invoice number, product details, and issue description.

Shipping Policy

We offer weekly deliveries to all B2B clients across designated delivery zones.

1. Delivery Days & Cut-Off Times
Orders must be placed before the weekly cut-off time to qualify for delivery that week. Delivery dates will be communicated to each customer.

2. Delivery Method
Delivery is conducted by HM Distributors staff or contracted couriers. Ensure someone is available to receive the goods during business hours.

3. Fees
Shipping charges may vary depending on order volume, location, and product type. Final costs will be detailed in the invoice.

4. Delays
We aim to deliver on time but are not liable for delays caused by weather, traffic, or external circumstances.

5. Contact
For inquiries, email sales@hmdistributors.com.au